Help
Center
Find answers to your questions, learn about our services, and get support.
Frequently Asked
Questions
Browse our comprehensive FAQs to quickly find the information you need.
general FAQs
What services does Onexway Logistics offer?
Onexway Logistics offers a comprehensive suite of services including freight & transportation (air, sea, ground), warehousing & fulfillment, global trade services, and our innovative Megalive livestream commerce solution.
Which regions do you serve?
We primarily serve the Southeast Asian market, with an extensive network across Singapore, Malaysia, Indonesia, Thailand, Vietnam, and more. We also handle international shipments to and from these regions.
How can I get a quote for my shipment?
You can easily get a quote by visiting our 'Contact Us' page and filling out the inquiry form, or by calling our sales team directly. We aim to provide personalized quotes promptly.
service FAQs
What is Megalive and how does it work?
Megalive is our revolutionary livestream commerce solution. It allows businesses to sell products directly through live video streams, while we handle the entire logistics process from inventory management to last-mile delivery. It integrates sales with fulfillment seamlessly.
Do you offer warehousing solutions for small businesses?
Yes, our smart warehousing solutions are scalable and cater to businesses of all sizes, including SMEs. We offer flexible storage options and efficient fulfillment services tailored to your needs.
How do you ensure the security of my shipments?
We employ robust security measures, including real-time tracking, secure warehousing facilities, and vetted transportation partners. Our processes are designed to ensure end-to-end security for all your goods.
technical FAQs
How can I track my shipment?
You can track your shipment in real-time using the tracking number provided. Simply enter the number on our website's tracking portal, or contact our support team for assistance.
What if I encounter an issue with the platform?
If you experience any technical issues with our platform, please contact our technical support team via email or phone. Our team is available during business hours to assist you.
Do you offer API integrations for e-commerce platforms?
Yes, we offer API integrations to seamlessly connect with popular e-commerce platforms and ERP systems, allowing for automated order processing and data synchronization. Please contact our technical team for more details.
Need More
Assistance?
Our support team is here to help. Don't hesitate to reach out.